Credit Card numbers are kept securely in your client file to reserve all appointments.  Often appointments can be held for a client for weeks, sometimes even months in advance and should someone not show up for one of these appointments it creates great cost to the business and service provider.  Therefore we ask for a small window of advance time to re-offer the appointment(s) to someone else.

When you arrive for your appointment you are able to pay with any payment method you’d prefer.

Please arrive at least 10 minutes prior to your scheduled reservation. This will allow you time to unwind, enjoy a beverage, preview a possible new look in our various fashion magazines, or catch up on the latest gossip in your favorite publication. NOTE: If our schedule is running behind for any reason, we will do our best to notify you by phone.

To ensure the promptness of all reservations, we reserve the right to reschedule any reservation that is 15 minutes late or later to another convenient time.

Cancellations or reservation changes made at least one business day in advance allows our team to accommodate our guests and will be greatly appreciated. All same day cancellations carry a 50% of services scheduled cancellation fee. All no call, no show guests must pre-pay via credit card for any future appointments. Same day cancellations of pre-paid appointments will not be refunded.

WARMSPRINGS welcomes all well-behaved children in the salon. Please remind your children to avoid running, spinning, climbing on chairs, or opening any closed drawers in the space. Most drawers in our salon contain sharp objects and chemicals that could potentially be dangerous to unsuspecting children. Please remind children that we are also a place of wellness and relaxation and our spa space is attached to the salon.  For the comfort of all our guests and the enjoyment of your own experience, we do not allow children in our spa area.

We strongly discourage the use of cell phones on the salon floor. We encourage you to turn your cell phone to the silent setting when you arrive.

WARMSPRINGS accepts American Express, Visa, MasterCard, Discover, and cash for payment of products and services.

WARMSPRINGS proudly stands behind all ARROJO, AVEDA, Dermalogica, Farm House Fresh, and DEVA products. Should you find dissatisfaction with any products purchased at WARMSPRINGS, we will gladly apply the full value of the returned product to another product of your choice. Returns are accepted up to 30 days from intial purchase. Lost or Stolen Gift Cards will not be replaced.

 Engineering Tools (flat-irons, blow-dryers, etc.) may be returned within 14 days of purchase providing the packaging and its contents are consistent with the date of original sale (this is a prerequisite of our product vendors). All sales on brushes, combs, and hair accessories are final.

 Hairdressing is a form of artistic impression. We at WARMSPRINGS celebrate the creativity and individuality of our designers. They are committed to their art as well as to serving you. If you are dissatisfied with one of our designers artistic impression please call and give us the opportunity to work through it with you. It may be something simple that can be remedied quickly by the same stylist or you may find a better fit with another of our service providers. Either way, we want you to feel comfortable communicating with us. Our TEAM of designers encourage you to try a service with whomever you like. Believe it or not, it helps stimulate creativity within our environment. Please remember, we can’t get better without your honest feedback. All hair services are 100% guaranteed, and we will work tirelessly to ensure your satisfaction. Please note: we do detailed consultations before any service rendered and follow up with detailed notes on client files to ensure our delivery of your satisfaction. If, in fact, you have changed your mind about the look you originally desired, or decided what you asked for is no longer something you want, we will do our best to redirect the look. However, in these cases, an additional charge will apply, as these scenarios do not fall under our policy of 100% guarantee.

 All hair-color formulas are the intellectual property of WARMSPRINGS and are available for licensing at a determined price. Should you find yourself relocating to another area or have a friend and/or family member who loves your hair color but lives out of town and is unable to visit WARMSPRINGS, we are happy to provide this option for you. However, we do recommend you seek a professional hair designer from a reputable salon to assist you with any chemical service for your hair.

As a courtesy, Warmsprings is honoring Gift Cards up to 5 years old until March 15 2024. After March 15 2024, Gift Cards that were purchased from the previous owner (Before 2022 ) will not be accepted. Please visit warmspringsdayspa.com to check if your old Gift Card is valid.