59 ST PAUL DR    CHAMBERSBURG  PA  17201    (717) 263.0111

37 WEST HIGH ST  CARLISLE  PA  17013    (717)  422-5228

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Deposit

We ask for a credit card number when booking two or more services, groups of two or more persons, AND for any first time guests scheduling with us. This Is to ensure a 24 hour notice for any cancellations to the reservation. A charge in the amount of 50% of all scheduled services being canceled without the proper notice will occur.

 

Arrival

Please arrive at least 10 minutes prior to your scheduled reservation. This will allow you time to unwind, enjoy a beverage, preview a possible new look in our various fashion magazines, or catch up on the latest gossip in your favorite publication. NOTE: If our schedule is running behind for any reason, we will do our best to notify you by phone.

 

Late Arrival

To ensure the promptness of all reservation, we reserve the right to reschedule any reservation that is 15 minutes late or later to another convenient time.

 

Cancellations

When we reserve space on our appointment schedule, our time and services are for you. If that time becomes non-productive, there is a loss to the operation of our team. Our policy requires a 24 hour cancellation notice if you cannot make your scheduled appointment.

We provide confirmation calls 24-48 hours in advance of your scheduled time to remind you of your appointment. These calls are a courtesy and failure to receive your call is not a valid reason for a ‘no show’. Please confirm we have your correct information on file to insure a successful confirmation/reminder process.

 

Children

WARMSPRINGS welcomes all well-behaved children. Please remind your children to avoid running, spinning, climbing on chairs, or opening any closed drawers in the space. Most drawers in our salon contain sharp objects and chemicals that could potentially be dangerous to unsuspecting children. Please remind children that we are also a place of wellness and relaxation and our spa space is attached to the salon.

 

Cell Phones

We strongly discourage the use of cell phones and two-ways on the salon floor. We encourage to turn your cell phone to the vibrate setting when you arrive.

 

Payment

WARMSPRINGS accepts Visa, MasterCard, Discover, and cash for payment of products and services.

 

Returns/Refunds/Guarantees

WARMSPRINGS proudly stands behind all ARROJO, AG and AVEDA products. Should you find dissatisfaction with any products purchased at WARMSPRINGS, we will gladly apply the full value of the returned product to another product of your choice. Refunds accepted up to 30 days from intial purchase. Lost or Stolen Gift cards will not be replaced.

 

Engineering Tools (flat-irons, blow-dryers, etc.) may be returned within 14 days of purchase providing the packaging and it’s contents are consistent with the date of original sale (this is a prerequisite of our product vendors). All sales on brushes, combs and hair accessories are finial.

 

 

Hairdressing is a form of artistic impression. We at WARMSPRINGS celebrate the creativity and individuality of our designers. They are committed to their art as well as to serving you. If you are dissatisfied with one of our designers artistic impression please call and give us the opportunity to work through it with you. It may be something simple that can be remedied quickly by the same stylist or you may find a better fit with another of our service providers. Either way, we want you to feel comfortable communicating with us. Our TEAM of designers encourage you to try a service with whomever you like. Believe it or not, it helps stimulate creativity within our environment. Please remember, we can’t get better without your honest feedback. All hair services are 100% guaranteed, and we will work tirelessly to ensure your satisfaction. Please note: we do detailed consultations before any service rendered and follow up with detailed notes on client files to ensure our delivery of your satisfaction. If in fact, you have changed your mind about about the look you originally desired, or decided what you asked for is no longer something you want, we will do our best to redirect the look. However, in these cases, an additional charge will apply, as these scenarios do not fall under our policy of 100% guarantee.

 

Color Formulas

 All hair-color formulas are the intellectual property of WARMSPRINGS and are available for licensing at a determined price. Should you find yourself relocating to another area or have a friend and/or family member who loves your hair color but lives out of town and is unable to visit WARMSPRINGS, we are happy to provide this option for you. However, we do recommend you seek a professional hair designer from a reputable salon to assist you with any chemical service for your hair.

 

We understand that our guests are the only factor in determining our success. 1 MINUTE = 10 DOLLARS

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WARMSPRINGS SALON & SPA, LLC                CHAMBERSBURG, PA      CARLISLE, PA

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